• Session 1
  What is CRM?
• Session 2
  Research & Privacy
• Session 3
  SFA and LCV
  
• Session 4
  Contact Center
• Session 5
  Analytics
• Session 6
  Business Processes
• Session 7
  Change Management
• Session 8
  Mobile CRM Strategy

SCS 0087 Strategic Selling and CRM

Session 3

To download files, right click on the links below and select "save as" in Internet Explorer or "save link as" in Firefox.

Session 3 Handouts:
Sales Force Automation and Lifetime Customer Value

Additional Links and Resources