• Session 1
  What is CRM ?
• Session 2
  Research & Privacy
• Session 3
  SFA and LCV
  
• Session 4
  Contact Center
• Session 5
  Analytics
• Session 6
  Business Processes
• Session 7
  Change Management
• Session 8
  Mobile CRM Strategy

SCS 0087 Strategic Selling and CRM

Session 1

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Course Outline

Session 1 Handouts

Additional Links and Resources